3. Choose AfterPay as your preferred method of payment.
4. When your order is approved, if you are new to AfterPay, your AfterPay account is also created.
Your account allows you to check your payment schedule and make payments when needed. Otherwise, your payments will be deducted fortnightly
1. You must be living in Australia and be at least 18 years of age
2. Be capable of entering into a legally binding contract
3. Have a verifiable and valid email address and mobile number; and be using an Australian credit card to make the purchase
DELIVERY & SHIPPING
Unfortunately, once your order has been placed, we are unable to cancel or make changes to your order. Please refer to our returns policy
Once your order has been dispatched, you will receive an email with your tracking information which will enable you to track your order. All orders are shipped via Australian Post;https://auspost.com.au/mypost/track/
If you require a change in address, please send an email firstname.lastname@example.org as URGENT ‘change wrong address in subject line’ and include your order number and updated shipping details, in order for us to take action as quickly as possible. Please be aware, orders submitted through pollennationskin.com can process and ship very quickly, therefore we will do our best to modify any changes to existing orders, however, keep in mind that your order may already be dispatched, and order modifications may not be possible.
REFUNDS & RETURNS
PollenNation Skin does not offer refunds or accepts returns for change of mind, including a satisfaction guarantee as we appreciate that everyone's skin is different, and results may vary.
We are confident that you and your skin will love PollenNation Skin products, however in the event you wish to return a product, we will do so under certain circumstances.
A refund or exchange will be accepted if an item is faulty.
Due to hygiene reasons, we do not offer returns for change of mind
If you have received a product that is faulty, incorrect, or damaged, please provide details including photos within 7 days of delivery. PollenNation Skin will then verify whether you are entitled to a replacement or refund and provide details accordingly. Please contact email@example.com and include your confirmation number in the subject line so that we can find your order easily and process your request in a timely manner.
A refund or exchange will only be accepted if an item in faulty. If you have received a product that is faulty, incorrect, or damaged, please provide details including photos within 7 days of delivery. PollenNation Skin will then verify whether you are entitled to a replacement or refund and provide details accordingly. Please firstname.lastname@example.org include your confirmation number in the subject line so that we can find your order easily and process your request in a timely manner.
SHIPPING & PROCESSING
Standard - 4-5 business days* - FREE over $50.00 & $8.00 for all order below $50.00 - tracking avail.
Express - 1-2 business days* - $10.00 or FREE when you spend over $75.00 - tracking avail.
Orders are processed Monday through to Friday and all orders are shipped within 24-48 hours of placement, excluding public holidays and weekends. Tracking information will be emailed within 24 hours of the item being shipped
PollenNation Skin is not responsible for lost or stolen packages or packages delayed in transit
If a change of address is lodged directly with your local post office, or Australia post, PollenNation Skin will not be responsible for any misdelivered or lost parcels. A request for a change in address must be made directly with PollenNation Skin prior to your order being shipped. If you have any questions, please email email@example.com
Shipping cost for orders are non-refundable
INTERNATIONAL SHIPPING (UNITED STATES)
Standard Shipping available. A flat fee of $10.00 AUD will be charged. The timeframe for Standard Shipping to the United States is 6-10 business days doorto door shipping with email and SMS tracking & signature on delivery. This does not include customs processing delays which are currently out of our control. Please note that business days are not inclusive of weekends or National public holidays.
INTERNATIONAL SHIPPING (NEW ZEALAND)
Express Shipping and Standard Shipping available. A flat fee of $10.00 AUD for Standard Shipping will be charged and a flat fee of $15.00 AUD will be charged for express shipping. The timeframe for INTERNATIONAL SHIPPING (NEW ZEALAND)Standard Shipping to New Zealand is 8-12 business days door to door shipping with email and SMS tracking & signature on delivery. The timeframe for Express Shipping to New Zealand is 4-8 business days, door to door shipping with email and SMS tracking & signature on delivery. this does not include customs processing delays which are currently out of our control.