Delivery & Shipping

Unfortunately, once your order has been placed, we are unable to cancel or make changes to your order. Please refer to our returns policy 

Once your order has been dispatched, you will receive an email with your tracking information which will enable you to track your order. All orders are shipped via Australian Post;

If you require a change in address, please send an email to marked as URGENT ‘change wrong address in subject line’ and include your order number and updated shipping details, in order for us to take action as quickly as possible. Please be aware, orders submitted through can process and ship very quickly, therefore we will do our best to modify any changes to existing orders, however, keep in mind that your order may already be dispatched, and order modifications may not be possible. 

SHIPPING & processing

Standard - 4-5 business days* - FREE over $50.00- tracking avail.

Standard - 4-5 business days* - $7.00 for orders BELOW $50.00- tracking avail.

Express - 1-2 business days* - $8.00 or FREE when you spend over $75.00 - tracking avail.

Currently, we offer express international shipping to New Zealand only. A flat fee of $10 for all orders will be charged. The shipping timeframe for international orders are 5-8 days door to door shipping with email and SMS tracking & signature on delivery,  this does not include customs processing delays which are currently out of our control. Please note that business days are not inclusive of weekends or National public holidays.

For all international order enquires outside of New Zealand, please contact

Orders are processed Monday through to Friday and all orders are shipped within 24-48 hours of placement, excluding public holidays and weekends. Tracking information will be emailed within 24 hours of the item being shipped 

PollenNation Skin is not responsible for lost or stolen packages or packages delayed in transit 

If a change of address is lodged directly with your local post office, or Australia post, PollenNation Skin will not be responsible for any misdelivered or lost parcels. A request for a change in address must be made directly with PollenNation Skin prior to your order being shipped. If you have any questions, please email 

Shipping cost for orders are non-refundable