RETURNS AND EXCHANGES

Refunds & Returns

PollenNation Skin does not offer refunds or accepts returns for change of mind, including a satisfaction guarantee as we appreciate that everyone's skin is different, and results may vary. 

We are confident that you and your skin will love PollenNation Skin products, however in the event you wish to return a product, we will do so under certain circumstances.

Faulty Items 

A refund or exchange will be accepted if an item is faulty.  

Exchange/store credit  

Due to hygiene reasons, we do not offer returns for change of mind  

 

Returns process 

If you have received a product that is faulty, incorrect, or damaged, please provide details including photos within 7 days of delivery.  PollenNation Skin will then verify whether you are entitled to a replacement or refund and provide details accordingly. Please contact customercare@pollennationskin.com and include your confirmation number in the subject line so that we can find your order easily and process your request in a timely manner. 

A refund or exchange will only be accepted if an item in faulty. If you have received a product that is faulty, incorrect, or damaged, please provide details including photos within 7 days of delivery.  PollenNation Skin will then verify whether you are entitled to a replacement or refund and provide details accordingly. Please contact hello@pollennationskin.com and include your confirmation number in the subject line so that we can find your order easily and process your request in a timely manner.